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SSCI

Kim, W., Ok, C., &Canter, D.D. (2012). Moderating role of a priori customer-firm relationship in service

recovery situations. Service Industries Journal, 32(1), 59-82.

Kim, W., Ok, C., &Canter, D.D. (2012). Value-driven customer share of visits. Service Industries Journal,

32(1),37-58.

Hyun, S.S., & Kim, W. (2011). Dimensions of brand equity in the chain restaurant industry. Cornell Hospitality

Quarterly, 52(4), 429-437.

Hyun, S.S., Kim, W., &Lee, M.-J. (2011). The impact of advertising on patrons' emotional responses,

perceived value, and behavioral intentions in the chain restaurant industry: The moderating role of

advertising-induced arousal. International Journal of Hospitality Management, 30, 689-700.

Han, H., Kim, W., &Hyun, S.S. (2011). Switching intention model development: Role of service performances,

customer satisfaction, and switching barriers in the hotel industry. International Journal of Hospitality

Management,30, 619-629.

Kim, W., Ok, C., &Gwinner, K.P. (2010). The antecedent role of customer-to-employee relationships in

thedevelopment of customer-to-firm relationships. Service Industries Journal, 30(7). 1139-1157.

Kim, W., Ok, C., &Canter, D.D. (2010). Contingency variables for customer share of visits to full-servicerestaurants.

International Journal of Hospitality Management, 29(1), 136-147.

Kim, W., Ok, C., &Lee, M.J. (2009). Antecedents of service employees’ organizational citizenship behavior in

foodservice businesses in Korea. Cornell Hospitality Quarterly, 50(2), 180-197.

Non-SSCI

Kim, W., &Ok, C. (2010). Customer orientation of service employees and rapport: Influences on serviceoutcome

variables in full-service restaurants. Journal of Hospitality &Tourism Research, 34(1), 34-55.

Kim, W., &Ok, C. (2009). The effects of relational benefits on customers’perception of favorable inequity,affective

commitment, and repurchase intention in full-service restaurants. Journal of Hospitality &Tourism

Research, 33(2), 227-244.

학진등재지

정철·김완수. (2009). 해양관광객의 동기: 추진요인과 유인요인의 관계. 『관광학연구』, 33(6), 131-149.